Frequently Asked Questions

Who is Liu LingLing? Is it a person or a company?
Some of your prices seem a little high...

In short - both. Liu LingLing is me, the person who created this website and who is writing this answer. I've decided to bite the bullet and try to sell some of my handmade items - so far purses and rose brooches. I am a sole trader, no employees or business partners, just me, myself and I.

Why should I buy your products?

Don't do anything you're unsure of! I like to think that my products are well-made, bright and original. As the purses are handmade and I use good quality materials, you can be sure that love, care and time has gone into making each one.

With the purses and the rose brooches, no two will ever be identical, meaning you'll own a unique product. They make excellent gifts and can be given to mulitiple friends and family members without them ever having the exact same item.

I have tried to be as fair as possible with the prices for each product. The pricing not only includes the cost of materials and labour, but also taxes and postage and packaging within the UK.  

Do you ship internationally?

Yes, I do, please email me the country you live in and which item you're interested in and I can give you a quote (in British Pounds) that includes international delivery fee costs. Payments taken via Paypal.

Did you take the photos used as backgrounds?

Yes, all photos on this website were taken by me.

Is this your full-time job?
I have more questions...

No, I work part-time as a private English tutor, with British students up to the age of 16 and adults who have English as an additional language. I like being my own boss and so I'd be quite happy to continue tutoring and selling products. 

How long does it take to make your products?

Great! I'd love to hear from you. Treat this as you would a physical shop or market stall, I am the sales assistant, manager, buyer and artisan all-in-one so any questions are welcome; I would be glad to help. Email admin@liulinglinguk.com or use the form in the 'contact' section above.

For the purses, anything from 10 - 20 hours usually over several days. For the rose brooches, around 1.5-2 hours per brooch. I often work with several projects on the go. There is further info on the time it takes to make individual items on the product pages.

Returns & Refunds 

If you are dissatisfied with your purchase, you have 30 days from the order date to send the item(s) back to me andrequest a refund, which will be issued provided no damage has been done to the product. Sending the items back to me will be at your own cost. 

Privacy Policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

If you don’t want us to process your data anymore, please contact us at admin@liulinglinguk.com

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@liulinglinguk.com

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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